Support & Answers

Frequently Asked Questions

Find answers to common questions about our services, processes, and how we work with our clients.

A digital marketing agency helps businesses grow online by building websites, running advertising campaigns on Google and Meta (Facebook and Instagram), improving search engine rankings through SEO, managing social media, and creating professional branding. At Mediators, we handle all of these services under one roof in Karachi.

Running effective digital marketing requires expertise in SEO, Google Ads, Meta Ads, analytics, content creation, and web development. An experienced agency like Mediators already has the tools, trained team, and proven strategies to get you results faster and at a lower cost than building an in-house team from scratch.

We work with businesses across many industries including real estate, healthcare, education, e-commerce, construction, hospitality, corporate services, and startups. Our portfolio includes successful projects in each of these sectors.

Mediators is based in Karachi, Pakistan. We serve local businesses in Karachi as well as clients across Pakistan and internationally. You can visit our office or contact us via phone, email, or WhatsApp.

Simply contact us through our website, call us, or send a WhatsApp message. We will schedule a free consultation to understand your business goals, then provide a clear proposal with pricing, timeline, and deliverables. There is no obligation to proceed.

Website costs depend on the complexity of the project. A standard business website typically starts from a competitive rate, while larger e-commerce stores, custom web portals, or web applications cost more. We always provide a transparent, detailed quote before starting any work.

A standard business website takes about 2 to 4 weeks. Larger online stores, custom portals, or web applications can take 6 to 12 weeks. We always agree on a clear timeline before starting so there are no surprises.

Yes. Every website we build uses responsive design, meaning it works perfectly on mobile phones, tablets, and desktop computers. Google prioritizes mobile-friendly websites in search rankings, so this is essential for SEO.

Absolutely. We regularly redesign outdated websites to make them faster, more modern, and better optimized for conversions and search engines. We can keep your existing content or help you create fresh, SEO-friendly content.

We use modern, industry-standard technologies including React, Next.js, Laravel, WordPress, and Node.js. Our choice of technology depends on your project requirements, budget, and long-term goals.

Yes. We can handle domain registration, SSL certificates, and website hosting setup for you. We recommend reliable, fast hosting providers and can manage everything so you do not have to worry about the technical details.

You do. Once the project is paid for, you own 100% of the website, the code, and all the designs. It is your business asset and you have full control over it.

SEO is a long-term strategy. Most businesses start seeing noticeable improvements in Google rankings within 3 to 6 months. However, the timeline depends on your industry, competition, and current website condition. We provide monthly reports so you can track progress clearly.

On-page SEO involves optimizing elements on your website such as content, meta tags, headings, images, and page speed. Off-page SEO focuses on activities outside your website, like building quality backlinks and improving your Google Business Profile. Both are essential for strong search rankings.

Yes. Google Ads bring immediate traffic, but you pay for every click. SEO builds organic traffic that is free once you rank. The best strategy is to run both: Google Ads for instant leads and SEO for long-term, sustainable growth.

Yes. Local SEO is one of our specialties. We optimize your Google Business Profile, build local citations, and target location-specific keywords like 'digital marketing agency Karachi' to help you rank in local search results and Google Maps.

Google Ads show your business at the top of Google Search when someone searches for your services. You only pay when someone clicks your ad. We set up targeted campaigns with the right keywords, ad copy, and landing pages to bring you qualified leads who are ready to buy.

Google Ads can start generating leads within 24 to 48 hours of launching. However, it takes about 2 to 4 weeks to optimize the campaigns for the best cost per lead. We continuously test and refine to improve your ROI.

The budget depends on your industry and goals. We recommend starting with a reasonable monthly budget and scaling up once we find the winning campaigns. We will always give you honest advice about what budget makes sense for your business.

They serve different purposes. Google Ads target people who are actively searching for your services — these leads are usually ready to buy. Meta Ads (Facebook and Instagram) are better for building brand awareness, reaching new audiences, and running visual campaigns. Many businesses get the best results by running both.

Yes. We are a specialized Meta Ads agency. We create, manage, and optimize advertising campaigns on Facebook and Instagram to generate leads, drive sales, and build brand awareness for businesses in Karachi and across Pakistan.

Yes. Our team handles everything — from designing the ad graphics and writing persuasive ad copy to setting up targeting, managing budgets, and tracking conversions. You do not need to do anything except approve the final creatives.

Yes. We offer complete social media management including content creation, posting schedules, community engagement, and performance reporting. We manage accounts on Instagram, Facebook, LinkedIn, and other platforms.

Our standard packages include a set number of posts per week, typically 3 to 5 posts depending on the plan. We create a content calendar every month, send it to you for approval, and then handle the publishing and engagement.

Yes. We provide complete brand identity services including logo design, color palettes, typography, business cards, letterheads, and brand guidelines. A strong brand identity helps your business stand out and build instant trust with customers.

Graphic design refers to individual visual assets like social media posts, brochures, or banners. Branding is a complete strategy that defines your visual identity, voice, and positioning. We offer both services to ensure consistency across all your marketing materials.

Yes. We build mobile applications for both Android and iOS platforms. Whether you need a customer-facing app, a business management tool, or an e-commerce app, our development team can build it from scratch with modern technology.

A simple app takes about 6 to 8 weeks. More complex applications with advanced features like payment integration, real-time chat, or dashboards can take 3 to 6 months. We provide a detailed timeline during the planning phase.

No. We believe in total honesty. Before we start any work, we give you a clear, detailed price quote. The price we agree on is the exact price you pay. If the scope changes, we discuss new pricing before proceeding.

Yes. For larger projects, we typically split payments into milestones — for example, 40% upfront, 30% at midpoint, and 30% on completion. This way, you only pay as we deliver results.

You can request a free quote by filling out the contact form on our website, calling us, or sending a WhatsApp message. We will respond within 24 hours with a detailed proposal tailored to your business needs.

We start by learning about your business. Then, we design the project, build it, and test it before going live. We keep you updated every week so you always know what is happening. You can ask for changes at any stage.

Absolutely. We will show you the design before we start building. You can ask for changes until you are completely happy with how it looks. Our process includes dedicated revision rounds to ensure your satisfaction.

Yes. Every project is assigned a dedicated point of contact who keeps you informed about progress, timelines, and next steps. You will never have to chase us for updates.

Yes. We offer monthly support and maintenance plans to keep your website safe, updated, fast, and running perfectly. This includes security updates, backups, performance monitoring, and minor content changes.

We offer a free warranty period after launch to fix any bugs. After that, our support packages ensure any future problems are solved immediately. We monitor your website proactively so issues are often fixed before you even notice them.

Yes. We use the latest technology and optimization techniques to make sure your website loads instantly on both phones and computers. Fast websites improve user experience, reduce bounce rates, and help you rank higher on Google.

Yes. SEO and digital marketing are ongoing processes. We offer monthly retainer packages that include continuous SEO optimization, content creation, Google Ads management, Meta Ads management, and regular performance reporting.

Yes. While we are based in Karachi, we work with clients across Pakistan and internationally. We communicate effectively through video calls, email, and project management tools to ensure smooth collaboration regardless of location.

We combine technical excellence with genuine care for your business results. We do not use templates or outsource work. Our in-house team builds everything from scratch, tracks all data with Google Analytics and Search Console, and focuses on ROI — not just deliverables. We also offer completely transparent pricing with no hidden fees.

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